Terms & Conditions

Effective August 1, 2026. These terms govern experiences booked with Yellowstone Grand Charters.

Booking & payment

• Your reservation is confirmed when your 40% deposit is received and we confirm your date in writing.
• Payment is made in three steps, and each step is non‑refundable once paid: the 40% deposit to secure your date, a further 30% due three months before your experience, and the balance due one month before.
• Prices are per trip unless stated otherwise and include the experience as described; gratuity for your crew is included.
• Payments are processed by Stripe. Bank transfer is available for larger bookings on request.

Our clear‑night promise

This promise applies to our stargazing experiences. The sky is the one thing we cannot arrange. If clouds prevent the viewing, your stargazing experience moves to the next available night at no charge. Weather rescheduling does not entitle you to a cash refund — we would rather move your night than sell you a gray one. Dates may also shift a night earlier or later around a new moon when weather demands it; your seat travels with the date.

Cancellation

• Because we hold your date and commit chefs, guides, and venues on your behalf, payments are non‑refundable once made. Your exposure tracks what you have paid: the 40% deposit before three months out, 70% from three months to one month, and paid in full within one month.
• We will always try to move you to another date before any cancellation applies.
• If we cancel for any reason other than weather (which reschedules), you receive a full refund.

Safety, terrain & assumption of risk

Our experiences take place at night, outdoors, on uneven ground, at elevation, in wildlife country, and in cold temperatures — the pre‑dawn hours are the coldest of the day. You are responsible for following crew instructions, staying within designated areas, and using the handrails and red lighting provided. Wildlife is wild and is observed at a distance required by law. By joining, you accept the ordinary risks of outdoor travel in the Northern Rockies.

Aboard the coach

• All our experiences are alcohol‑free by design.
• Smoking and vaping are not permitted aboard.
• On stargazing experiences, to protect everyone's night vision, we ask that phones and devices stay dark or dimmed during viewing.
• We may decline service to anyone whose conduct endangers or materially diminishes the experience of others, without refund.

Cleaning & damage

Routine cleaning between journeys is on us. If a journey ever requires cleaning beyond the ordinary, such as sickness or a spill that needs professional sanitation, a flat $1,000 sanitation fee applies. Any damage to the coach or its fittings is billed at the cost of repair plus 19%, to cover downtime and rescheduling. We document and explain any such charge before it is applied, so nothing is ever a surprise.

Photography

We photograph some of our experiences and may use those images to describe our work. Tell us before your journey if you'd prefer not to appear, and we'll honor it.

Changes & availability

Experiences depend on vehicle availability, permits, road and park conditions, and weather. Where something must change, we will substitute an experience of equal or greater value, or reschedule. Itineraries and timings are guides, not guarantees.

Governing law

These terms are governed by the laws of the State of Montana.

These terms are provided in good faith and are not legal advice. They should be reviewed and adapted by Montana counsel before you rely on them.